Privacy policy

Privacy Policy

This Privacy Policy describes how www.renlisu.com ("we," "our," or "the Site") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, in compliance with the UK GDPR, Data Protection Act 2018, and other applicable laws.

 

1. Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, please contact us:

Email: info@renlisu.com
Mail:
RSEIN CREATIVE LTD
Ground Floor, 30 Norman Road
Greenwich, London, SE10 9QX
United Kingdom

 

2. Collecting Personal Information

Device Information

  • Purpose: Load the Site correctly, perform analytics, optimise the user experience

  • Source: Collected automatically using cookies, log files, web beacons, tags, pixels

  • Shared with: Shopify and analytics providers (e.g., Google Analytics)

  • Collected Data: Browser type, IP address, time zone, cookie data, site interactions, search terms

Order Information

  • Purpose: Fulfil contracts, process payments, arrange delivery, detect fraud, send updates

  • Source: Collected directly from you

  • Shared with: Shopify, payment processors, delivery services

  • Collected Data: Name, billing/shipping address, payment details, email, phone number

Customer Support Information

  • Purpose: Provide support and respond to queries

  • Source: Collected directly from you

  • Shared with: Email and helpdesk service providers

  • Collected Data: Any data you provide during support (e.g., order details, contact info)

 

3. Minors

The Site is not intended for individuals under the age of 16. If you are a parent or guardian and believe your child has submitted personal information, please contact us to request deletion.

 

4. Sharing Personal Information

We share your Personal Information with trusted service providers as necessary to operate the Site and fulfil our obligations. Examples include:

  • Shopify (store platform)

  • Payment gateways (e.g., Stripe, PayPal)

  • Shipping partners

  • Marketing and advertising platforms

We may also share data to comply with legal obligations or to protect our rights.

 

5. Behavioural Advertising

We may use your Personal Information for targeted ads. For example:

You can opt out of some advertising via the Digital Advertising Alliance.

 


6. Using Personal Information

We use your data to:

  • Offer and sell products

  • Process payments

  • Deliver orders

  • Provide customer service

  • Communicate offers and updates

 

7. Lawful Basis (UK/EU GDPR)

If you are in the EEA or UK, we process your data under one or more of the following:

  • Your consent

  • Contract fulfilment

  • Legal obligations

  • Our legitimate interests (not overridden by your rights)

 

8. Retention

We retain your information only as long as necessary for the purposes outlined or to comply with legal obligations. You may request deletion at any time.

 

9. Automated Decision-Making

We do not use fully automated decision-making that significantly affects users. Shopify may perform limited fraud prevention screening (e.g., temporary blacklisting of IPs).

 

10. Selling Personal Information (CCPA)

We do not sell personal data. If this changes, we will update this policy and offer opt-out options.

 

11. Your Rights

Under UK/EU GDPR:

  • Access, correct, or delete your data

  • Object to or restrict processing

  • Data portability

Submit requests via email to info@renlisu.com.

California Residents (CCPA):

  • Right to know what personal data is collected and shared

  • Right to delete personal data

  • Right to non-discrimination for exercising these rights

 

12. Cookies

We use cookies for functionality, analytics, and advertising. You may manage cookies via your browser settings or tools like www.allaboutcookies.org.

Some cookies used:

  • _secure_session_id: navigation (24h)

  • cart: cart tracking (2w)

  • _shopify_y / _y: analytics (1y)

See full cookie list at: Shopify Cookie Policy

 

13. Do Not Track

We do not alter our data practices in response to "Do Not Track" browser signals.

 

14. Changes

We may update this policy from time to time for legal, operational, or service-related reasons.

 

15. Complaints

You may contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/ if you're unsatisfied with our response.

 

Last updated: 10-02-26